Returns & Exchanges

At Astrid & Miyu, we want you to love your jewelry, which is why we offer a 28-day return policy for most items in their original condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place your jewelry in its original branded packaging and ensure it is securely sealed in a shipping box to prevent damage during transit.

3

Generate Shipping Label

Select your preferred courier through our portal to download your prepaid return label or receive a QR code for paperless drop-off.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing